Refund and Returns Policy

1. General Overview

youngmart is committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns and Refunds

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days of the delivery date. Requests received after this period will not be eligible for a refund or exchange.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that are damaged, altered, or show signs of use will be refused.

2.3. Non‑Returnable Items

• Personalized or custom‑made products
• Final‑sale items marked as “non‑returnable”
• Perishable goods, such as food or cosmetics that have been opened

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (445) 734-8781. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

youngmart will issue a prepaid shipping label for eligible returns within the United States. International returns are the responsibility of the customer unless the item arrived damaged or defective.

3.3. Inspection and Approval

Once the returned item is received, our team will inspect it within 5 business days. If the return meets the eligibility criteria, we will process the refund or exchange as requested.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

In cases where the item is returned in a condition that is not fully resalable (e.g., missing accessories), a partial refund may be issued at youngmart’s discretion.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability and will follow the same inspection process as returns.

6. Responsibilities of the Customer

• Provide accurate contact information when placing an order.
• Notify youngmart promptly of any issues with the order.
• Package the returned item securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

7. Legal Disclaimer

youngmart reserves the right to amend this Refund and Returns Policy at any time without prior notice. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (445) 734-8781
Address: 6174 Northeast Highland Lane, Philadelphia, Pennsylvania 19124, United States